Thank you for the medical care for my grandmother these past 18 months. My Mama was very clear on being at home and your guidance / responsiveness for the family / caregivers helped us tremendously in ensuring that Mama was comfortable and well taken care of in her more limited state after the stroke. She was unable to speak but appreciated the gentle manner in which you checked in on her. Having a home-care doctor like you gave the family assurance and we extend our appreciation. Her peaceful departure at home surrounded by her loved ones was something I know she constantly prayed for. We wish you and your practice all the best as you continue to help other families care for their loved ones in the best manner possible. God bless.
We are truly fortunate that Dr Lai is my mum’s doctor.
My mum, who is in her 80s, was discharged from hospital 3 years back. Since then, she has not been receiving any homecare or any specific doctor that we can look to. To make things worse, she is staying in the old Tiong Bahru walk-up apartment where there are no lifts. She has been home bound which I believe many old residents in this area are facing this cruel but real issue.
During March 2017, my mum got very sick with fever and breathlessness. We panicked and were worried that we may lose her. I tried to call a few doctors near our home to visit her; they refused as they had never seen my mum’s case and thus unwilling to treat her. Out of desperation, I contacted my friend for recommendations. It was a blessing that we got hold of Dr Lai’s number. I read his website and found out that he was good at handling old folks.
He came very promptly after contacting him, finding out what’s my mum condition even before coming. He even went the extra mile to advise us to apply for subsidies through means testing after seeing my mum. Through his help, we managed to get a significant subsidy for my mum for the doctor’s consultation fee, medicine fee and even diapers, air mattress etc. We were not even aware that my mother was entitled to these.
Currently we are very blessed that Dr Lai can visit my mum for review every month and on top of that at a fee that is affordable to us. Every home visit, Dr Lai will give her words of encouragement to be positive and reinforce as well as reassure that she is improving. I guess this is very important for any patient as they will be motivated.
A recent example was when Dr Lai assured my mum that she was strong enough to stand up and do some exercises. Though we had been encouraging her even before Dr Lai came, she had no confidence to do that. However, after Dr Lai’s motivating words, the day I came back from work to visit my mum, I saw her walking round the house with a walker….the joy and the unbelief in my eyes when I saw that…. I hope families, especially those who have elderly folks with mobility issues or who live in places with no lifts like us, can look for home care doctor like Dr Lai. Homecare doctors are really a savior to our loved ones who have mobility issues and/or do not wish to go to hospitals.
Thank you Dr Lai for your time, attention and follow up. With you around, we know that my mum would be well taken care of and is in good hands. It really feels like having a doctor in our family. You really made a difference. Your attentiveness, understanding and professionalism are very much appreciated….
Our family wishes to express our heartfelt appreciation for the kindness and excellent care our mother, Mdm Chia, received.
I wish there will be more doctors like Dr Lai who sees patients from his heart.
It was comforting to have Dr Lai taking care of my grandfather. He was a caring and accomodating doctor. We were extremely thankful that he was always a call or text away when we needed him. A deeply etched memory of Dr Lai was when the family was at loss of what to do, he made last minute house calls to help us out. Such gestures kept us at ease despite the difficult times we had. Dr Lai was with our family all the way during my grandfather's last journey up till the time of his demise. Thank you Dr Lai, best wishes in your future endeavours.
Dr Lai is one of the most caring doctors we have met and my family members will always be grateful for the help rendered to my mother in her most critical moment. He referred us to his colleague who helped her regain her functional status. Subsequently, although he wasn't seeing my father, he went beyond his ways and arranged for his colleague in private practice to see my father when he was admitted in a public hospital as a second opinion.
Dr. Lai took care of my mum back in 2015, My mum had osteoporosis and he made sure that she was comfortable. He went above and beyond his professional duties, showing care and compassion throughout her ailments. Dr Lai responded very quickly when we needed help, answering our needs and giving advice until her last days. His support gave the family assurance alleviating our concern and worries. While the world needs more benevolent people like Dr. Lai, we are truly grateful to have known him. From the bottom of our hearts, we thank you. Dr. Lai, keep up the good work.
Dr Lai Junxu has been overseeing my mum for the past 1/2 yrs and we are truly grateful to him as he is truly a doctor with passion and responsibility.
My mum has multiple health issues and was admitted several times last year. After she was discharged, she was placed under the home care of Dr Lai. As my mum's health was deteriorating at the time when Dr Lai first saw her, he made it a point to visit my mum on a weekly basis. Whenever we had any concern, Dr Lai would patiently explain or drop by if he felt there was a need to. This greatly relieved our family from the stress of not knowing what to do as well as the dilemma of whether to send back to the hospital.
Today, my mum's health is improving tremendously and Dr Lai definitely played a big part in it.
Since she was discharged from KTPH in July/August 2012, my mother had requested that we get doctors to attend to her at home. She was not in favour of going to the hospital for check-ups for obvious reasons i.e her frail body forbids her from moving and she found it very challenging to stand up. As such, in consultation with KTPH, we engaged the medical services of agencies which are linked with the hospital. There were a few doctors who came to see her. But the longest was with Dr Lai who attended to her twice a month for the last 1.5 years.
Over that period of time, my mother had only the sweetest and nicest things to say about how Dr Lai had treated her. She looked forward to his visits, noting down the dates on the calender; primarily to hear Dr Lai telling her how healthy she was and that she as doing well. When we visited her, she would rattle on and on about how Dr Lai praised her for taking good care of herself and that she was doing fine.
On that note, we would like to take this opportunity to thank Dr Lai for helping to closely monitor her health condition till the day she passed on. We are indeed very grateful for all the advice and assurance he had given to her and our family, especially to my brother and my sister. His high level of commitment is commendable. I remembered my brother sharing with me how Dr Lai would still return his phone call even though he was on board a ship doing his reservist.
On behalf of our beloved mother, we thank Dr Lai for all the hard work, kind words of encouragement and dedication. May God bless him with good health and happiness always.
I would like to commend Dr Lai for the excellent care he has been providing to my grandmother, before as well as after her stroke.
His pleasant bedside manners have comforted her and put her at ease. His ready availability and thoughtful answers (mobile and in person) to our questions and concerns - as we transitioned to caring for her at home - have given us the much needed assurance and confidence, especially during her episodes of fever and other minor ailments. Knowing that we have a doctor like Dr Lai, whom we trust as a helpline, has greatly eased my family’s anxieties.
Dr Lai’s network of allied health professionals such as speech and physiotherapists has also been an immense resource to us.
Dr Lai has been a home care physician with Thye Hua Kwan Moral Charities Home Care Services for a year. He supports bedridden or home bound elderly patients providing holistic intermediate-long-term home medical care.
Furthermore, Dr Lai is also well known as our “social doctor”. He has helped a number of our elderly patients in the social and emotional aspect of their lives. One example was when Dr Lai helped a bedbound patient and his wife (who was suffering from depression) by successfully referring him to a nursing home and thus relieving the wife of the taxing task of caring for the bedridden patient.
Our elderly patients and their families are deeply grateful and appreciative of Dr Lai’s compassion and tender loving care.
Dr Lai is a very responsible and compassionate doctor that has patience with senior citizens at the temple. He would always be there when there is an emergency and always available to reach him on phone. He is a doctor with a big heart and I really appreciate his help for helping to monitor my mother in-law’s health progress and their needs, so much so that my husband & I are not worried and have peace of mind.
The service was professional and excellent. The nursing staff assigned was experienced and competent. Keep it up!!
I saw how Dr Lai kept his composure when faced with a daunting task of helping my mother, an 82 year old advanced stage 4 cancer patient, cope with her last days.
My mother's cancer had spread to the lungs - causing water in the lungs, and lesions all over her chest walls and body. At the time when Dr Lai first saw her she had great difficulty breathing although she could still speak. Dr Lai's job was made harder by the fact that that my mother was still lucid and could not let go despite her poor prognosis.
I had a difficult time caring for my sick mother - it was my first time being a caregiver of this nature, so I did not understand the symptoms and how my mother's condition was worsening. Dr Lai had to break the news to me slowly so that I could handle it.
Dr Lai was always on call. You can depend on him to attend to the patient's needs, as well as those of the care-givers, only a phone call away. He was professional and calm, caring and yet not intrusive. I am immensely grateful that he was the one that helped me and my family through my mother's final days and eventual passing. Had it been another doctor, I think I would have taken bereavement much harder.
Thank you Dr Lai, as always. And I am sure that my mother thanks you too!"
Dr Lai’s gentle handling of my mom-in-law, followed by the careful and detailed explanation to us about her condition during each regular house visits, is something that we will always remember and appreciate.
As the first anniversary of her passing approaches, we will always remember Dr Lai’s quick responses to our calls for help.
The useful advice Dr Lai gave my wife, Alice, to ensure that her mom got optimum end-of-life care gave us the confidence to keep her at home instead of sending her to a hospice.
May God continue to bless Dr Lai in his compassionate care for his patients and their care-givers.
Once again, our heart-felt thanks and best wishes.
Dear Dr Lai,
My family and I are very appreciative of your medical services. You were very informative and accurate about my dad's condition. You provided him with the best medical care in his final days. If we did not call for your assistance we would have been totally lost. Thank you so much. May you be blessed always!
Dr Lai, thank you for accepting to be my late husband's palliative home care doctor. I would like to express my heartfelt appreciation for your kindness and excellent palliative home care to him during his last phase of his life journey.
You patiently took the time to listen and to make he feel valued, respected and comfortable; treating him as he would have wanted to be treated. You became a family friend, a comforter, a supporter, a listener - a role beyond what we would have expected of a doctor.
We are comforted in knowing that he had received the best care available during the last part of his life. Your sensitivity and support helped us through what was a very difficult time, and we will never forget your kindness.
I thank God often for you. Thank you for who you are and for a brilliant doctor you are.
You will be blessed with you work!! The Hands and Heart of our Lord!
Thank you once again, doctor.
Dr Lai showed compassion, care and kindness to my dad during his home visit where he cleared the path for my siblings and I to obtain the home care we needed for our dad. He was able to come down within a few hours notice and made the necessary referral/arrangement to activate a home palliative service (doctor/nurse/counsellor/
social worker) which arrived within 48 hours. Dr Lai's prompt reply was greatly appreciated. We are indeed thankful and what he has done has made a difference to my dad and the rest of our family members.
Dear Dr Lai
When we chose home care for our mum, we were concerned about how we would support her in the best way possible. You came with good recommendations from the oncologist and we are pleased that we could give out mum the care she needed in a dignified and compassionate manner. This was made possible by you and your team. We felt supported every step of the way; you stayed in touch with us day and night especially during her last days with us.
We are very thankful for the support you gave us and we could not have done it without you. You made a traumatic experience more bearable by your compassion, professionalism and expertise. We will recommend you in a heartbeat to anyone who needs your services. We wish you all the best. God bless
Dr. Lai took great care of my late grandmother Mdm Lim Hwee Keng, from the time she had several bouts of fever, to her stroke and eventual passing a year after her stroke. She had very limited mobility and it was much easier to have him make house calls for her medical care. He was gentle and patient with her and put her at ease. It was very helpful to have Dr. Lai and his team as a resource as we explored various forms of therapy for my grandmother post-stroke.
My dad is bed bound and we engaged Dr Lai on a few emergency situations. We really appreciate Dr Lai’s quick response time of less than 2 hours. Upon contacting Dr Lai, he already tries to understand and assess my dad’s condition over the phone. Once arrived, he is able to quickly start the procedure. On top of this, Dr Lai makes an effort to understand my dad’s condition further and follows up closely on my dad’s progress. Thank you Dr Lai for your dedication. Carry on with the good work and keep the smiley coming! =)
My mother, Mdm Yong aged 88 was ill and with disabilities and mobility problems. We needed a doctor to see her at our home in emergency case. She had been under the care of Dr Lai before she passed away.
Dr Lai is a very kind and compassionate doctor. He is able to identify the medical problems and come up with a personalized plan of treatment to relieve her pain suffering.
No words could express our heartfelt appreciation to Dr Lai for his care and help rendered to our family members during these difficult times. Thank you very much, Dr Lai - You are excellent!
I just had a knee replacement surgery and going to the hospital/nearby clinic was not easy for me. Hence, I engaged Dr Lai’s home care services. I knew Dr Lai as he was engaged to check on my aged mother. Dr Lai has been very professional in his work and caring. He came over on 4 occasions to check on my operated knee and gave me a lot of assurance and encouragement. He also messages me now and then to check how I was doing and advised me to update him on my condition. I felt I had someone to turn to whenever I needed medical advice and Dr Lai was always there be it for myself or my mother. He even consulted his bone specialist colleagues about my operated knee to give me information so that it will alleviate my anxieties.
I am grateful to Dr Lai for his medical attention and advice in my time of need.
Dr Lai was a great help when my niece (1+ years old) had lacerations over her fingers. We first sent her to KTPH but was asked to be transferred to KKH as there were no pediatricians available. Knowing that there would be a long queue in KKH, we decided to give Dr Lai a call.
Dr Lai helped to arrange for a concierge service for us. He understood the situation and immediately arranged for a specialist, Dr Tow. On the way to Mount Elizabeth Novena, we received call from Dr Lai informing us that the specialist was already awaiting our arrival. Without any delay, my niece was admitted and all the necessary medical treament including surgery were done smoothly. The whole incident was well taken of because of Dr Lai’s concierge service. We could never imagine how long it would take had we gone to KKH A&E. Dr Lai’s concierge service is highly recommended.
Just a brief note to say that we were very happy to have used and very impressed with your concierge service. Dr Lai and his team dealt with the situation in a very expedient and professional manner. Dr Lai even managed to arrange an appointment with the eye specialist, Dr Leo, at Mount Elizabeth Hospital and sent pictures ahead. When we arrived at Mount E, they were ready and waiting for us. Very impressed. Keep up the great work!
1) The medical team was prepared well ahead of schedule with tentage fully equipped and resus stations set up.
2) Personnel were confident of managing casualties and seemed competent.
3) The few casualties that presented at the medical post were tended to immediately with a comprehensive history taking and recording of particulars.
I thought that the medical post was very well set up and equipped to deal with the whole range of casualties one might expect from a sporting event.
Head paramedic/nurse is very capable and run the whole show himself, I felt redundant.
Overall, it was quite well run and Dr Lai, you deserve a thumbs-up =)
The organization of the team was very good and each one knew what he/she was assigned to do.
Equipment: had all the necessary equipment including resus equipment.
Personnel: Head paramedic/nurse is an excellent manager. He has very good knowledge and skills. He also organized the team very well during the event.